| Queensland Water Skills Update, Carlie Sargent, qldwater |
| Keynote Address: Building Skills to Deliver Essential Services, Josh Rayner, Jobs Queensland |
| Collaboration to Address Industry Skilling, Training and Workforce Issues, Brendan Guiney, NSW Water Directorate |
| Managing an Ageing Workforce in Rail, Energy and Water Utilities: Research Findings, Carolina Netto, Queensland Rail |
| Retirement Transitions and Trainees, Mike Oakey, Redland City Council |
| Tools to Support Knowledge Capture and Remote Mentoring, Terry Fagg, Western Downs Regional Council, Janice Wilson, Whitsunday Regional Council and Martin Coromandel, Urban Utilities |
| Barwon Water's 'Project Little Penguin': An Organisational Approach to COVID and Employee Wellbeing, Jen Falco, Barwon Water |
| Key Leadership Skills to Enhance Team Culture for Change, Narelle D'Amico, Bundaberg Regional Council and Maria Nolan, SeeChange Consulting |
| Panel Discussion: 'Operator Skilling Crisis: Fact or Fiction' |
| Operator Certification Update and Portal Demonstration, Craig Mathison, WIOA |
| Insights from Unitywater's Redesign of their Competency Training Program, Alex Chapman and Dionne Nowak, Unitywater |
| Fitzgibbon Chase Treatment Plants for Training the Next Generation of Operators, Michael Lawrence, Bligh Tanner |